Norwood Systems wins five-year Optus deal to modernise voicemail system with AI
Telecommunications provider Norwood Systems (ASX: NOR) has secured an estimated $2.98 million contract with Optus to replace its legacy voicemail system with Norwood’s CogVoice platform.
The five-year deal covers platform licence fees, support and maintenance, professional services and migration costs.
Norwood believes CogVoice will enhance the functionality of the Optus system by introducing artificial intelligence (AI) capabilities while improving user experience, boosting platform efficiencies and supporting future premium call termination capabilities.
Trusted supplier
Norwood chief executive officer Paul Ostergaard said the Optus deal would help expand the company’s global partnerships with Tier 1 communication service providers (CSPs) and reinforce its reputation in the industry.
“This contract marks a significant step for Norwood as a supplier to the telecommunications infrastructure market and reaffirms our position as an internationally competitive vendor in the CSP sector,” he said.
“We are committed to ensuring a smooth transition for Optus and its subscribers while exploring how our AI-powered solutions can further enhance its network operations and customer offerings in the future.”
Cutting-edge technologies
Norwood’s CogVoice platform is powered by cutting-edge AI technologies and serves as the cornerstone of the company’s advanced voice call termination service delivery for CSPs.
The new contract follows a proof of concept with Optus in late 2023 and has been facilitated via a group master supply agreement between Norwood and Optus’ parent company, Singapore Telecommunications.
Payment will be made in line with agreed performance milestones, with the potential for Norwood to provide extra voicemail services under a further supply contract.
CogVoice OpenSpan
Norwood partnered with Microsoft in December to launch CogVoice OpenSpan, an AI voice platform designed for CSPs to seamlessly modernise and monetise their voice services.
Built on Microsoft Azure, the new product integrates advanced AI features that enable real-time voice intelligence.
These include fraud detection and live translation, with the product also offering easy deployment and flexible monetisation options.